Ocean Export Customer Service

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications :

• 1 year to 3 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Pro-active strong organizational skills
• Good computer skills (Excel Word Copilot is a plus)
• Hazardous Materials certification (preferred)
• Fluent in English (verbal communication skills is a plus)

Reporting Structure

• Ocean Export Lead Agent Supervisor and Manager

Additional Information :

Expeditors offers excellent benefits:

• Health Plan: Medical
• Employee Stock Purchase Plan evaluation after 1 year of employment
• Training and Personnel Development Program
• Growth opportunities within the company

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1