Head of LATAM - Engineering

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer‑first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five‑star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list and Forbes Best Startup Employers 2022 List.

Read more about Front's expansion into Chile!

The Head of LATAM Engineering is a transformational leadership role at Front. You will serve as the senior‑most technical executive in the region, operating effectively as the 'CTO of LATAM.' You’ll be responsible for not just scaling a team but defining the engineering culture, the bar for technical excellence, and the operational rhythm for our fastest‑growing engineering hub.

What will you be responsible for?

Lead Engineering in LATAM

• Own delivery outcomes for LATAM-centric EPD teams
• Partner closely with Global Product, Design and Engineering leadership to ensure roadmap delivery, quality, reliability and customer value
• Drive consistent engineering standards, tooling, and development practices aligned with global teams
• Proactively identify delivery risks, capacity constraints, and execution gaps

Site Executive and cultural anchor

• Operate as the regional technical executive, owning delivery outcomes and the health of the engineering organization in Santiago
• Act as a talent magnet for the region: Own the narrative that makes Front the premier destination for top engineering talent in Chile
• Build a bench of strong Engineering Managers and Directors who can operate autonomously
• Foster a high-performance, inclusive engineering culture
• While you are not responsible for office logistics or HR administration, you are the 'Voice of Front' on the ground, ensuring our high-performance culture and values are woven into every aspect of the Santiago office

Own LATAM operating rhythm and site leadership

• Be the voice of Front executives to all Fronteers in LATAM, in Engineering, EPD and any other function
• Establish clear operating cadence, communication norms, and escalation paths
• Ensure strong collaboration between LATAM teams and global cross‑functional partners

Support long‑term regional strategy

• Contribute to Front’s long‑term LATAM strategy, including location planning and scaling
• Advise on team composition, seniority mix, and growth sequencing
• Help mature Front’s distributed operating model as the region grows
• Represent LATAM Fronteer’s voices in global decision groups, on organization, brand, processes, culture.

What success looks like?

• Consistent, high‑quality delivery of customer value and roadmap
• Strong engineering culture, velocity, and quality
• A talent magnet: efficient hiring and onboarding of amazingly talented team members, great employer brand in LATAM
• High engagement, retention, and manager effectiveness in direct reports and overall LATAM team.
• Healthy collaboration and alignment with global product and engineering teams

What skills and experience do you need?

• 12+ years of experience in software engineering or technical leadership
• 4+ years startup experience.
• Experience working in US‑based tech company a plus.
• Experience leading multi‑team or multi‑site engineering organizations.
• Strong people leadership and operational execution skills.
• Experience building or scaling teams in Latin America or other distributed regions.
• Ability to operate effectively in a global, matrix environment.

This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary
• Fully covered health insurance - medical, dental and vision
• Generous paid time off
• Mental health support with Workplace Options
• Family planning support with Maven
• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Monthly Teleworking Allowance to be used towards Wi‑Fi, equipment, cell data, etc.
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year’s Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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