Cloud Solution Architect- Global Delivery

Overview

Join to apply for the Cloud Solution Architect- Global Delivery role at Microsoft .

The Global Customer Success (GCS) organization within the Customer Experience and Success (CE&S) group leads the effort to enable customer success on the Microsoft Cloud by delivering AI-powered capabilities and human expertise to accelerate business value, drive operational excellence, and nurture long-term loyalty. This role focuses on delivering customer / partner value through aligned, scalable solutions and a strong customer-centric mindset.

This role is flexible in that you can work up to 100% from home.

Responsibilities

• Operate according to required operational excellence and proven practice standards across all sales stages / activities / tools with minimal guidance from more experienced peers.
• Collaborate across Microsoft and customer / partner teams to achieve customer / partner objectives and increase satisfaction.
• Identify, escalate, and mitigate blockers using appropriate tools; deliver solutions in line with company methodologies with minimal guidance.
• Identify new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance; leverage market insights and demand signals.
• Contribute to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape.
• Identify gaps that enable solutions to scale across customers with minimal guidance from more experienced peers.
• Engage with customers / partners to articulate and shape architectures / solutions that align with business goals and ROI, and advocate for alternatives as needed.
• Deliver results following company methodologies (e.g., VBDs, value-based deliverables, training, technical validation) with minimal guidance; help customers achieve operational readiness and desired business outcomes.
• Support change management practices to increase customer adoption, satisfaction, and ongoing consumption / usage.
• Guide customers / partners toward well-architected, secure, resilient, and cost-optimized solutions that enable retention and expansion opportunities.

Customer Centricity

Partner Specialization & Technical Leadership

Qualifications

Required / minimum qualifications

Additional or Preferred Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, sexual orientation, or any other characteristic protected by applicable local laws. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level : Not Applicable

Employment type : Full-time

Job function : Engineering and Information Technology

Industries : Software Development

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