Senior Customer Operations Engineer

Job Description

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

As a FL Customer Operations Engineer you will :

• Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.
• Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.
• Learning new technology and soft skill sets.
• Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues.
• Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
• Providing proactive support through the authoring of Knowledge Base articles and Community posts.
• Document and track customer interactions, issues, and resolutions using our support ticketing system.
• Participate in occasional weekend and holiday on-call roster.

We’re excited about you if you have :

What you can expect from us :

Generous PTO Policy

Support work life balance with

Flexible WFH Policy

Mental & Physical Wellness programs

Phone and Internet Reimbursement program

Access to Continued Career Development

Comprehensive Benefits and Competitive Packages

Employee Resource Groups