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Client Services Officer

Client Services Officer

PepperstoneSantiago, Región Metropolitana de Santiago, Chile
Hace 13 días
Descripción del trabajo

Overview

Pepperstone Santiago, Santiago Metropolitan Region, Chile

Client Services Officer

Pepperstone Santiago, Santiago Metropolitan Region, Chile

As a Client Services Officer, you will deliver exceptional client experiences through pre- and post-sales inbound support via live chat, email, social media, and phone. This role reports to the Team Leader based in Santiago, Chile, and works closely with the Client Services team.

Key responsibilities

  • Provide outstanding day-to-day customer support via live chat, email, and phone, ensuring all client interactions meet quality standards and KPIs
  • Monitor and manage the main client services inbox and other communication channels, ensuring timely and accurate responses
  • Document and categorize client issues and requests to generate actionable insights for service and process improvements
  • Maintain and regularly update the Website Support Page and Knowledge Base with accurate client information
  • Continuously enhance client communication methods and channels
  • Improve conversion and retention rates for clients contacting the Client Services team
  • Assist clients with account verification when needed

About you

  • Proven experience in a similar role
  • Strong customer focus and a passion for delivering excellent service
  • Effective written and verbal communication skills
  • Strong relationship-building skills, internally and externally
  • Sound judgment and integrity in decision-making
  • A desire for continuous learning, improvement, and innovation
  • Ability to collaborate and work effectively in a team
  • Comfort working in a fast-paced, evolving environment
  • Proficiency with technology including Microsoft apps, Google Drive, Gmail, Slack, MT4, MT5
  • Fluency in English
  • Commitment to Pepperstone's values and ongoing development

    • Why you’ll love working with us

  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year
  • Ongoing personal development & learning opportunities
  • Paid annual leave and paid sick leave
  • 3 paid volunteering days per year & Workplace Giving Program
  • Periodic recognition and reward programs for outstanding performance and achievements
  • Frequent events and celebrations
  • Employee Assistance Program & Wellbeing Initiatives

    • About Pepperstone

    We\'re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit https : / / pepperstonecareers.com

    We understand it\'s important to do due diligence on a prospective employer, and see what our team is saying on https : / / www.glassdoor.com. We respect our team members\' experiences and will never pay to remove a negative review.

    Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

    We are a 2025 Circle Back Initiative Employer - we respond to every applicant.

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Finance and Sales

    • #J-18808-Ljbffr

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    Service • Santiago, Región Metropolitana de Santiago, Chile