Head of Technical Operations

About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https : / / www.deuna.com / to learn more about us!

We are looking for a Technical Operations Head to join our team!

Responsibilities

• System Monitoring and Alerting : Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance.
• Deployment Standards : Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics.
• Incident Management : Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences.
• Documentation and Testing : Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally.
• Problem-Solving Support : Provide expert context and assistance in resolving issues during production incidents.
• Team Coordination : Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support.
• Roadmap Planning : Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.

Qualifications

Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce payments in LATAM 🚀

What will you find when you join DEUNA?

Benefits

Learning and development platform 📚

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

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