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(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

SupportYourAppSantiago, Región Metropolitana de Santiago, Chile
Hace 11 días
Descripción del trabajo

Overview

(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

What you will do

  • Provide exceptional technical support via calls and emails
  • Assume ownership of technical issues
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Process customer inquiries containing technical issues and / or feedback, and provide solutions and resolutions
  • Maintain working knowledge of our client\'s products and services
  • Support on-site activities for both technicians, customers, and subcontractors
  • Manage and maintain updated records of failures, maintenance activities, and bugs

What you need to succeed in this role

  • Excellent English communication skills (at least C1 for both spoken and written)
  • 2-4 years of prior experience in technical support, field service or related technical role
  • Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing) is a must
  • Experience communicating with electricians, contractors or technically-minded customers
  • Familiarity with construction plans or wiring schematics
  • Experience with Google Workspace, Help Scout (or similar ticketing system)
  • Experience with Pipeline Deals CRM and QuickBooks
  • Excellent interpersonal skills

    • Nice to have

  • Strong troubleshooting and problem-solving skills, attention to detail

    • Benefits and Perks

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

    • Who we are

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

    Visit our website : www.supportyourapp.com

    Disclaimer : We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

    Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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    Support Engineer • Santiago, Región Metropolitana de Santiago, Chile