Community Operations Specialist

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud. SoundCloud is looking for an empathetic and engaged Community Operations Specialist who embraces challenges. As a Community Operations Specialist, you will work within our Creator organization to support and enable our Creators to use SoundCloud’s tools and understand its function and features.

Key Responsibilities

• Provide top level support to SoundCloud creators specializing in the SoundCloud for Artists product
• Assist with Content Operations type tasks including editing and taking down distribution releases, as well as provide knowledge of Digital Service Providers (DSPs)
• Manage subscription inquiries in Recurly
• Keep up to date with current bugs and upcoming releases
• Communicate with Community Operations leadership to identify trends and surface priority issues
• Create and update macros and help articles as needed
• Contribute to training for new team members when applicable

Experience and Background

The salary range for this role is $69,000 - $75,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us

Benefits

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.

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