Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Senior Technical Support Engineer, Trilogy (Remote) - $60,000 / year USD

Most support engineers waste their careers on repetitive, mundane tickets that could be handled by a chatbot. At Trilogy, we’ve eliminated the noise. Our AI handles 90% of customer issues across 100+ enterprise software products, leaving only the most complex, intellectually challenging problems for our elite technical team. Every ticket you touch requires deep thinking, creative problem‑solving, and genuine expertise.

What You Will Be Doing

• Resolve the most complex technical issues that our AI systems escalated, requiring deep product knowledge and creative problem‑solving approaches
• Analyze patterns in AI‑escalated tickets to identify gaps in our automation, then collaborate with AI teams to enhance system capabilities
• Serve as the technical bridge between customer needs and product teams, translating complex issues into actionable insights
• Master multiple enterprise software products rapidly, becoming a subject matter expert across Trilogy’s diverse portfolio

What You Won’t Be Doing

Key Responsibilities

Basic Requirements

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things : Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs. Our incubation of new businesses ranges from entirely new moon‑shot ideas to rearchitecting existing projects for today’s modern cloud‑based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

Working with us

This is a full‑time (40 hours per week) long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD / hour, which equates to $60,000 USD / year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com / help-and-faqs for more details on this topic.

Seniority level

Associate

Employment type

Full‑time

Job function

Engineering, Information Technology, and Customer Service

Industries : Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

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