Platform Support Engineer

Platform Support Engineer – Equifax

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What you’ll do

• Work with software development engineers to understand the overall technical architecture and how each feature is implemented
• Utilize creative problem‑solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA
• Monitor, maintain systems / applications, look for opportunities to optimize and improve systems
• Establish technical proficiency in design, implementation and unit testing
• Respond to assigned tickets / tasks in accordance with SLA guidelines
• Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting
• Update technical support documentation when required and also perform post‑resolution follow‑ups to help requests
• Perform hands‑on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved
• Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives
• Work effectively in an Agile environment; provide training or demos in the new / existing features

What Experience You Need

What could set you apart

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

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